Thread: X-10 Sensor exchange - in the USA

My new camera came in today. I have not taken a bunch of photos yet, but I did manage to take a couple to see if there were no major problems such as dust on sensor etc. I did get a new camera with a serial number that starts with 21A5xxxxx. The only minor issue, and I mean very minor is that I found the teeniest speck of dust inside the lens assembly. After doing the flashlight test and rotating the entire lens assembly around, I found it after 5 minutes of searching. Yep, that is right. I am a little obsessive when it comes to detail like that. My first x10 had dust when I first received it, and my second x10 was dust free when I got a replacement. With that being said, I don't think it is worth the hassle of sending it back. I have a three year extended warranty that I can fall back on in 2.5 years. :) Fuji did not send an extra lens cap, nor did I expect them to. Other than the miniscule speck of dust, I am happy with the entire process.

Okay, there's a new chapter to this story:

My X10 went through the same processing as others in this thread, and I received my package from the Edison facility today. Having kept my expectations in check, I was mildly surprised but not really disappointed when I opened the box and found my original camera - not a brand new one. The repair ticket indicated they had replaced the "lens const" (second word illegible) and installed a new sensor. So from this I take away that the sensor may indeed be replaced, and I was one of the lucky ones who got the repair vs. the replacement.

I'll test it, of course. Trickiest part for me will be retaining the documentation of the sensor replacement in case I ever choose to sell it. Paperwork is not my strong suit...

Glad to have it back!

And the rest of the story:

I just talked to the repair manager to find out what had been done, and he said they replaced the lens assembly and the sensor. He went on to ask whether I had received an email from the repair center in March or April; if I had, I would have been given a new camera instead! I hadn't registered the camera (bought used) and they apparently thought it was being sent in for some other reason unrelated to the recall.

Bottom line: if you haven't sent yours in yet, make sure you tell them it's for the sensor blooming issue. If you got the email inviting you to send it in, they theoretically already have a new camera with your name on it. Go for it! As for me, I'm just happy to have it back; no crying over spilled milk. (Well...maybe just a little... :-) )

I spoke with a tech and one possible idea is that Fuji felt that your camera was not in "new" condition. The tech did tell me that they would only replace my camera if it appeared to be in new condition with no obvious damage. The tech did tell me that they have both new cameras and replacement sensor/lens assemblies. Did your camera have any dings?

Mine was only there for a day and I've received an email saying that it's on its way back. It doesn't say if it has been repaired or what...but it's heading home to mamma! Kind of amazing as they only picked it up yesterday.

The most important thing is that everyone who has done this comes away with a camera that works better than it did before. Right, Chuck? And Daniel...now you've planted the dust seed in my brain - I don't think I would ever notice unless I saw something on my pictures. I hope this new dust spec is a complete non issue for you.

No, it was spotless. Still looks like brand new.

The other thing that happened was that my camera first got routed to the X100 shop, so right away it fell off the track. I'm just glad they found it, repaired it, and sent it back.

Originally Posted by BBW

Mine was only there for a day and I've received an email saying that it's on its way back. It doesn't say if it has been repaired or what...but it's heading home to mamma! Kind of amazing as they only picked it up yesterday.

The most important thing is that everyone who has done this comes away with a camera that works better than it did before. Right, Chuck? And Daniel...now you've planted the dust seed in my brain - I don't think I would ever notice unless I saw something on my pictures. I hope this new dust spec is a complete non issue for you.

Truth be told, I never had any issues with it, but I figured I'd better take advantage of the recall. But now that it's been repaired rather than replaced, I feel a need to test-drive it. Late next month I'll be in an amusement area after dark, so lots of lights to contend with. That will be the acid test; I'll likely to be shooting with two cameras (XZ1 is backup) to hedge my bets.

Originally Posted by Daniel Barnett

I spoke with a tech and one possible idea is that Fuji felt that your camera was not in "new" condition. The tech did tell me that they would only replace my camera if it appeared to be in new condition with no obvious damage. The tech did tell me that they have both new cameras and replacement sensor/lens assemblies. Did your camera have any dings?

I remember that there was a check box on the form from the e-mail that said something like: "Based on availability of parts, I will allow Fujifilm to send me a replacement camera". Maybe that checkbox was sort of a waiver for them to send a new one out.

Well, my package is getting delivered to my girlfriend's house today. I'll have her check the serial to see if it's a new one.

Mine arrived - and it's a new one...with a serial number beginning with 21. A new beauty and I'm looking forward to many years together. Thank you to all the people who had the wherewithal to bring the "blooming/orb" issue up and to Fuji for doing the right thing.

And thanks so much to everyone here for encouraging me to get off my you know what and send my camera in! Now the two X siblings are reunited!

Bleh... my girlfriend said I got the same camera back. She said somewhere on the repair details, they listed "lcd protector". I guess they didn't give me a new camera because I left it on.