Dewi Sant
Veteran
- Location
- Lancashire, England
- Name
- Guess?
That's a terrible way to treat customers, they don't deserve to stay in business. Some people are easily sucked in to the "upselling" pitch, so companies like this get away with it which why they carry on trading. We have pretty stringent tradng laws here in the UK, especially for distance selling, i.e internet / mail order etc but I wonder how a customer would fare in the same situation here?
There was a similar thread last week on a large sportscar forum that I visit, which concerned the selling of insurance. The telesales staff at one particular insurer would give a price for a policy, then try to coerce the customer into paying for it there and then by saying they couldn't guarantee to hold the same price if they went away to think about it and came back later. It's purely dodgy trading, and illegal practice, as whatever price they give you over the phone has to remain in place for 14 days apparently. Yet quite a few people who were unaware of the fact had fallen for it, which again is why they get away with it! I think as a result of that one thread they lost a lot of custom.
There was a similar thread last week on a large sportscar forum that I visit, which concerned the selling of insurance. The telesales staff at one particular insurer would give a price for a policy, then try to coerce the customer into paying for it there and then by saying they couldn't guarantee to hold the same price if they went away to think about it and came back later. It's purely dodgy trading, and illegal practice, as whatever price they give you over the phone has to remain in place for 14 days apparently. Yet quite a few people who were unaware of the fact had fallen for it, which again is why they get away with it! I think as a result of that one thread they lost a lot of custom.