Lightmancer
Legend
- Location
- Sunny Frimley
- Name
- Bill Palmer
[breathing heavily]
Please indulge me whilst I rant.
Bought a BT home cam before I went on hols. It's a webcam, that has a motion sensor.
I got around to fitting it up yesterday, focussed on my courtyard/front door. It is set to switch on, and record motion.
In spite of being set to a sensitivity of "lorry", it falses on average every 30 seconds, filling up cloud storage with 15 seconds of nothing, each time.
1. Try BT Online chat. Get through twice. Each time chap (same name) introduces himself after 30 seconds, then I am "requeued" for a 30 minute wait. Give up.
2. Call number on box. Get through to tech support.
"Have you adjusted the sensitivity?"
"many times"
"have you turned it off and on?"
"many times"
"have you reinstalled it?"
"three times"
"then that's all we can advise. I'll put you through to the BT shop for a replacement."
"I don't want a replacement, I..."
(snick)
[long wait on hold]
"I wish to return a faulty webcam"
"certainly, have you tried tech support?"
"Yes"
"we need a fault code from them - do you have one?
"nooo...."
"I'll transfer you back"
"NO! just a minute! I have taken 15 minutes to get this far! I..."
(snick)
[hold music... "you are held in a queue..." "your call is important to us..."
"Tech support, how can I help?"
"I'll keep this brief..."
[explains, gets fault number]
[transferred back to BT Shop]
"I wish to return a faulty item"
"certainly Sir..."
[provide account identification information]
That's fine Sir, your return code is [xxxnnnnnnnn] and the address is..."
"don't you want a fault code...?"
"oh no we don't need that..."
AAAARRRRRRRRRRGGGGGGGGGHHHHHHHHHHHH...
That's 25 minutes of my life I won't get back...
Please indulge me whilst I rant.
Bought a BT home cam before I went on hols. It's a webcam, that has a motion sensor.
I got around to fitting it up yesterday, focussed on my courtyard/front door. It is set to switch on, and record motion.
In spite of being set to a sensitivity of "lorry", it falses on average every 30 seconds, filling up cloud storage with 15 seconds of nothing, each time.
1. Try BT Online chat. Get through twice. Each time chap (same name) introduces himself after 30 seconds, then I am "requeued" for a 30 minute wait. Give up.
2. Call number on box. Get through to tech support.
"Have you adjusted the sensitivity?"
"many times"
"have you turned it off and on?"
"many times"
"have you reinstalled it?"
"three times"
"then that's all we can advise. I'll put you through to the BT shop for a replacement."
"I don't want a replacement, I..."
(snick)
[long wait on hold]
"I wish to return a faulty webcam"
"certainly, have you tried tech support?"
"Yes"
"we need a fault code from them - do you have one?
"nooo...."
"I'll transfer you back"
"NO! just a minute! I have taken 15 minutes to get this far! I..."
(snick)
[hold music... "you are held in a queue..." "your call is important to us..."
"Tech support, how can I help?"
"I'll keep this brief..."
[explains, gets fault number]
[transferred back to BT Shop]
"I wish to return a faulty item"
"certainly Sir..."
[provide account identification information]
That's fine Sir, your return code is [xxxnnnnnnnn] and the address is..."
"don't you want a fault code...?"
"oh no we don't need that..."
AAAARRRRRRRRRRGGGGGGGGGHHHHHHHHHHHH...
That's 25 minutes of my life I won't get back...