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'Account Suspended' Fiasco - Apology and Explanation

Discussion in 'Site Information' started by Amin Sabet, Apr 7, 2011.

  1. Amin Sabet

    Amin Sabet Administrator

    Jul 3, 2010
    Sorry to everyone who was trying to access this site and got that awful "Account Suspended" message.

    The site was performing poorly recently, and I asked our host to put us on a better server/plan. They were supposed to schedule a time with me so I could give notice to members for downtime, but instead they jumped the gun and just started the process.

    Making matters worse, they put up that awful "Account Suspended" message. I can't tell you how many emails Don, BB, and I replied to (thanks Don & BB!), many coming from members who thought they had been banned or hacked.

    Again, I apologize for this mess and hope we at least get better performance as a result of the upgrade!

    Amin
     
    • Like Like x 8
  2. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    BB
    Hooray, I was going through withdrawal and sending out smoke signals.

    All is right with the photographic world, again.:flowers_2:
     
    • Like Like x 1
  3. Djarum

    Djarum SC All-Pro

    Jul 10, 2010
    Huntsville, AL
    Jason
    Funny thing is, it happend just after I posted something. I thought, surely, no one had time to read that post and think it was offensive! After trying again, I saw how the site was reacting and the layout of the suspended screen, and I knew it had to be a host/site issue. I actually got some work done today, lol.

    Thanks Amin.
     
    • Like Like x 1
  4. Ray Sachs

    Ray Sachs SC Legend

    Sep 21, 2010
    Not too far from Philly
    you should be able to figure it out...
    For some reason I can get back onto both sites (and post) with my iPhone, but not on my Mac, using the identical URLs. I'm still getting an "upgrade in progress" message on a white page on both. I've emptied my cache and stuff too. Any thoughts?

    -Ray
     
    • Like Like x 1
  5. Streetshooter

    Streetshooter Administrator Emeritus

    Jul 12, 2010
    Philly, Pa
    Both forums are in an upgrade process.... it shouldn't be too long....
    make some photos in the mean time....
     
    • Like Like x 1
  6. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    BB
    You're not alone Ray.

    I am going to go work on a photo I took already....see you later!
     
    • Like Like x 1
  7. Ray Sachs

    Ray Sachs SC Legend

    Sep 21, 2010
    Not too far from Philly
    you should be able to figure it out...
    No problem then. I thought something was wrong with the Mac. Odd that the iPhone seems to work. I'll check back tomorrow.
     
    • Like Like x 1
  8. Amin Sabet

    Amin Sabet Administrator

    Jul 3, 2010
    At least 4 or 5 members emailed me thinking they had been banned because of a recent post!

    I can access both sites from my Verizon tablet and T-Mobile phone but neither from my home computer.
     
    • Like Like x 1
  9. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    BB
    Must be gremlins in cyberspace, Ray.
     
    • Like Like x 1
  10. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    BB
    Wow, those members must have some guilt issues.:rofl:
     
    • Like Like x 2
  11. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    Guilty consciences! :smile: Please identify the members. :laugh1:
     
    • Like Like x 2
  12. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    LOL! I just saw your post after I wrote mine also in response to Amin's post! Great minds think alike!
     
    • Like Like x 1
  13. Amin Sabet

    Amin Sabet Administrator

    Jul 3, 2010
    LOL you two. I'm not naming any names :biggrin:.
     
    • Like Like x 2
  14. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    BB
    Of course not, it's a Founder - member confidentiality issue.:thiagree:
     
    • Like Like x 3
  15. Mayank

    Mayank SC Veteran

    230
    Jul 16, 2010
    India
    I too got the suspended message and realised it could be a hosting problem. Anyhow, thank you for putting in so much of your energy and resources into this fabulous platform, it is deeply appreciated. The outage made me 'miss' Serious Compacts and that's a good thing :smile:
     
    • Like Like x 1
  16. Herman

    Herman The Image Stimulator

    Jul 11, 2010
    The Netherlands
    Herman
    • Like Like x 1
  17. olli

    olli Super Moderator Emeritus

    Sep 28, 2010
    Metro Manila
    olli
    Anyone having problems with the formatting buttons for new posts with Chrome? I've just discovered that none of them are working for me though they are working fine on other browsers. Not sure if this is related to the changes at the host or a Chrome issue.
     
    • Like Like x 1
  18. Amin Sabet

    Amin Sabet Administrator

    Jul 3, 2010
    Olli, I was having some issues similar to that. I think it still has to do with some type of caching issue and will work itself out with time...

    Herman, we won't win any speed awards (unless we get bought by Amazon or AOL :biggrin:), but I'm seeing a big improvement now compared to a few days ago.
     
    • Like Like x 2