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amazon and camera returns

Discussion in 'Open Gear Talk' started by rbelyell, May 18, 2013.

  1. rbelyell

    rbelyell SC Top Veteran

    819
    May 14, 2013
    NY Mtns
    sorry for asking what i am sure by now is basic knowledge, but does amazons 30 day return policy ally to digital cameras that are posted as 'sold by amazon'?
    thanks!

    and btw OT, as a 'newbie' can someone explain purpose and use of the forum's 'thanks' option?
     
  2. pdh

    pdh SC Legend

    Jan 2, 2011
    Why not look at their website, or ask amazon?

    And I suppose the thank button is to ... Say thanks !
     
  3. rbelyell

    rbelyell SC Top Veteran

    819
    May 14, 2013
    NY Mtns
    i looked at amazon and its not clear, at least to me. i would have a lot more confidence spending several hundred dollars if i heard from someone with personal experience that digicams are returnable.

    and i got a couple of 'thanks' for posted pictures, so i'm not sure still of the purpose and i dont want to use it incorrectly.
     
  4. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    I'm fairly certain that "sold by Amazon" carries the same guarantees and protections as if you actually got it from Amazon, but I would ask their customer service or help desk to be certain.

    The thanks button is to say thank you or that you like a post. It's just a general, all purpose positive reinforcement.
     
  5. rbelyell

    rbelyell SC Top Veteran

    819
    May 14, 2013
    NY Mtns
    thanks luke!
     
  6. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    looks like you've mastered the thanks button already:yahoo:
     
  7. rbelyell

    rbelyell SC Top Veteran

    819
    May 14, 2013
    NY Mtns
    my wife tells me i'm a quick study.:smile:
     
  8. pdh

    pdh SC Legend

    Jan 2, 2011
    Like Luke, I think you'd be covered too, but ...

    Where several hundred dollars are at stake, I'd want to know directly from the vendor concerned rather than rely on what someone on a random website says.

    After all, Luke (or I) could be mistaken or the policy could have changed or we might just be being stupid or even malicious!
     
  9. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    Never rule me or Paul out when the option of malicious intent is involved :daz:
     
  10. Ray Sachs

    Ray Sachs SC Legend

    Sep 21, 2010
    Not too far from Philly
    you should be able to figure it out...
    I think it varies by the actual dealer. If its Amazon that has it in stock and you're getting it directly from them, you get their full 30 day return policy. If you buy from, say, Adorama or Beach Camera or someone else via the Amazon web-site, you're then limited by the return policies of Adorama or Beach or whoever the actual dealer is. It probably varies by dealer, but I'd check very carefully before you hit the "buy" button. I remember getting something a while ago (I don't think it was even camera related) and the dealer was NOT Amazon, which I don't even think I realized when I bought it, and they had a 30 day return period but some huge re-stocking fee. I remember arguing with them to no avail. So if its not directly through Amazon, I'd be pretty careful, even if its via their website...

    -Ray
     
  11. rbelyell

    rbelyell SC Top Veteran

    819
    May 14, 2013
    NY Mtns
    yeah, i think thats correct ray. i did have a 'chat' with an A rep who said i'm covered for 'whatever' A-.com sells. i specifically got my item on record, and he confirmed it can be returned w/in 30. i had him send me a transcript so that i have it on record. just ordered the oly xz-2 now. will rpt on it after ive had a good go at it. thanks to all.
     
  12. lenshoarder

    lenshoarder SC Veteran

    383
    Mar 7, 2012
    Everything bought from Amazon, including from Amazon Marketplace, is covered by the same policy. The individual vendors have no say about it. It's enforced by Amazon. Since Amazon is the payment processor, if worse comes to worse, Amazon will simply not pay the vendor and refund the customer.

    Amazon.com Help: A-to-z Guarantee Protection

    Beware though, everytime you have a customer service action. Be that a return or a price adjustment, Amazon will note that in your file. Do it enough times and you will be banned from Amazon for life. So only return when you really need to. Amazon is not a good vendor to use for people that like to buy and try.
     
  13. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    I believe if you buy a lot, you are given more latitude with the number of returns. I've returned literally tons of stuff, but also spent tons. No fuss from Amazon, yet.