And Fujifilm did nothing...

Discussion in 'Fuji X100 Forum' started by Isoterica, Nov 4, 2013.

  1. Isoterica

    Isoterica SC Hall of Famer

    Dec 6, 2011
    So per my previous thread (https://www.photographerslounge.org/showthread.php?t=22954&highlight=fuji+warranty) I sent out my X100s for service. They... performed a factory reset (which I had already done at home via instruction from the tech before I sent the camera in) and that is all they did. Nothing has changed. I put a battery in it, took it outside and turned it on. Several seconds of white LCD passed before I could see my front yard. This is not how it was when I got it and I can't believe that with their boasting of fast-on that this is even remotely what they advertise. Their service does NOT impress me. In fact I'm rather angry and about ready to through this junk at a wall. Everyone raves about their service and yet the technician was disinterested, there was no confirmation of receiving my camera, no notice that it would be on its way back so that I could make sure to be home, and an at home reset that I had already informed them that I did.. was redone and they sent it back in a tape torn box. Seriously????!!!!!

    And now what do I do? I have a slow camera with a lot of accessories and a warranty that is worthless it seems. I won't invest this kind of money in gear again. I'm near to tears.
     
  2. christilou

    christilou SC Hall of Famer

    Jul 13, 2010
    Sunny Frimley
    I had a similar problem with my X100s but looking at other forums, people said that this wasn't a fault. When I turned the camera on, the EVF would white out for several seconds before adjusting to the light, rendering it useless for any quick snaps. Is this just happening with your LCD screen or with the EVF as well ?
     
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  3. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    :frown: :mad:

    I'd be very upset, too.

    Call Fuji and ask to speak to a supervisor, maybe. If you are a Facebook user, post your experience.

    Send an email or write a letter to executive management. The big shots don't want to hear about unhappy customers and sometimes will tell their underlings to resolve the issue.
     
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  4. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    Are you on the X-Spot forum? Maybe folks there would have some advice?
     
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  5. KillRamsey

    KillRamsey SC Hall of Famer

    Jun 20, 2012
    Cambridge, MA
    Kyle
    Aw dammit.
     
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  6. pniev

    pniev Student for life

    Jun 10, 2013
    I am sorry to hear that. I've heard that people were able to get a completely new camera. Perhaps you could try that?
    All the best!
     
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  7. KillRamsey

    KillRamsey SC Hall of Famer

    Jun 20, 2012
    Cambridge, MA
    Kyle
    Seems like if you walked into a retail establishment that sold these, turned on a brand new unit and saw a difference (no white-out at start up), then showed them how yours behaves (and what you've done to try to get it fixed), you'd have the kind of problem nobody could just shrug at. This really sucks, and I suspect they've now lost a customer forever.
     
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  8. wt21

    wt21 SC Hall of Famer

    Aug 15, 2010
    Just a thought -- take a video of the "turning on" behavior and post to the fujixspot forum (or here) and then folks with the same camera can comment on how their cams compare??

    Sorry to hear about your issues :(
     
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  9. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    That sounds like an awful experience. I would definitely try to find someone direct to express your concerns. I would definitely follow the above advice and use your Canon to make a video of how your camera is behaving and ask other users if theirs behaves the same. If it doesn't.....something is wrong. Fuji either need to make it right (I'm fairly sure you haven't had it a year yet....right?) or get you another camera or you contact your credit card company and ask them what to do.

    It's definitely going to be a headache and stressful, but you need to see your problem through to a proper solution.
     
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  10. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    FWIW, the LCD of the XM1 takes a couple of seconds to reach useful brightness.
     
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  11. krugorg

    krugorg SC All-Pro

    Sep 26, 2011
    Minnesota USA
    Kyle Krug
    Sorry to hear this!

    I hope they step up and get you fixed up. :thumbup:
     
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  12. entropic remnants

    entropic remnants SC All-Pro

    Mar 3, 2013
    John Griggs
    That totally stinks. Sorry to hear about that kind of service.

    Fuji may be making the same mistake others have made: making too much, too quickly, and entering the chaos zone where their existing management structures don't work. The result is an organization that falls apart at it's outer reaches which is where most of us encounter it.
     
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  13. Isoterica

    Isoterica SC Hall of Famer

    Dec 6, 2011
    Both LCD and EVF go white and gradually darken to proper contrast. If it had been that way when I got it I wouldn't have noticed (not that it would be any more acceptable) but it wasn't. It's more than a couple seconds, it's been up to 7. And the big fingerprint on the lens when I got it back wasn't appealing to me either since the lens has always been covered when I had it and I get it back smudged up. I am betting the tech never went outside or used the light I spoke of to test it. Inside it has no lag, nor does it in the dark. If there was a store that was local where I could compare, I would. But as it was I had to order mine online. The only time I ever saw one in a store was when I was in Venice and it was still boxed. No one around here carries them. My little dlsr is old, no video, I could video with my cellphone though. Just not sure how to edit videos for sharing. I guess I need to though so I can be sure as compared to the cameras of others that mine is acting unusually-- even though, as I said, it's behavior has changed from when I first got it. It would be difficult right now to complain to a Fuji supervisor because I'd likely get the runaround (tech said it was fine blah blah) but I will call the local center and see if they do in fact service the X100 series or not. If they do I will go there in person and see what they say. The one thing I will not accept is some refurbished exchange. Either fix it or give me another new one or give me my money back. I truly love the images but this is upsetting.
     
  14. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    I was looking around the Internet for this problem, and stumbled across a similar problem with Fuji X100 (not s) users. It seems the solution for them was to format the SD card in-camera, as some computer software was writing files to the SD card during image transfer, thus slowing down the camera when it was turned on again.
     
  15. Isoterica

    Isoterica SC Hall of Famer

    Dec 6, 2011
    I had originally done that but I will do it again just to rule that circumstance out, thanks. Gonna add though that without a card in it, it still does it. Can only test tomorrow during daylight.
     
  16. Chrisnmn

    Chrisnmn SC Veteran

    405
    Jul 8, 2012
    Auckland, New Zealand
    Chris Leskovsek
    That really sucks. Im sorry.

    How hard is to really do things right the first time. Take more time, do the camera right. make it work. then release it. Its better business in the long run. But we live in the era of immediate. "we "need" things now, then we will fix it. or not."

    that goes to all manufacturers.
     
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  17. Luckypenguin

    Luckypenguin SC Hall of Famer

    Dec 24, 2010
    Brisbane, Australia
    Nic
    The worst I have experienced with screen bleaching was on the Sony NEX 5N, which after activating the LCD would take more than a second to normalize the exposure upon start-up or waking from sleep mode, but it wasn't anywhere near as bad as you are describing. From what others are saying it doesn't appear to be normal X100S behaviour, so I agree that as annoying and painful as it is going to be you need to be the squeaky wheel here.
     
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  18. Fiddler

    Fiddler SC Veteran

    241
    Dec 5, 2010
    Edinburgh, Scotland
    Colin
    The important thing is to be persistent. Keep on politely insisting that they must rectify the fault, or give you a new camera. Make it plain that those are the only two outcomes that you will accept. It's night here just now, but I'll see what happens when I switch on my X100S tomorrow.

    Don't give up. Hold your ground.
     
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  19. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    I don't have an "S", but after reading about yours, I checked my regular X100. I deliberately tried to recreate your situation in our sunroom on a blazing sunny day. I shoved it into a darkened box, focused and switched the camera off. Then I pointed it into the sunny backyard and powered the camera on. I would say that in less than 1 second, it went from near total blown-out white and you could see the display step down it's EV one stop like every 1/8 second. I was testing with the aperture at maximum figuring that it's just letting in too much light. But it was very clear to me that it adjusts exposure VERY quickly (I was in aperture priority mode with shutter speed dial on A and Auto ISO on) to something useable....my guess is one second, but it may have been less. Certainly nothing like what you describe.

    Is it possible that you are starting in full manual mode with settings that are so out of whack that the camera can't possibly compensate? I'm not suggesting you don't know what you are doing. I'm just trying to figure out why it doesn't seem to be behaving right (and why a Fuji tech with greasy fingers didn't notice). But I didn't try a test with at f2.8, 1" exposure at ISO 6400.
     
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  20. Isoterica

    Isoterica SC Hall of Famer

    Dec 6, 2011
    I am not starting in full manual mode. Actually I left it on the fully auto settings they had when I retested it, then went to aperture. It takes photos fine but this is alarming to me as it will likely only get worse and then it will be too late for warranty work. It can be overcast outside but as long as it is day, seconds. Sometimes two.. which might be normal in bright sunlight but not in shade or under clouds, and sometimes many more. Plus with the factory reset.. my settings were wiped. Also... it doesn't matter if i stop down or leave the nd filter on.. it still takes seconds. I've been the squeaky wheel before.. and I know I will have to be again. Just not sure I'll keep it after it's fixed/replaced. My faith in Fuji right now-- isn't.