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Anyone thinking of purchasing through Rakuten.com...

Discussion in 'The Watering Hole' started by BruPri, Nov 4, 2013.

  1. BruPri

    BruPri SC Top Veteran

    699
    May 11, 2011
    Seattle, Washington USA
    Bruce J. Pritchard
    Word of advice about my experience with this company, placed an order through Rakuten.com last Friday, I received no email confirmation. Checked today, and their website says my order was cancelled, yet the funds in my account show pending, read: unavailable.

    Since the seller they represented was Adorama, I called Adorama directly to place the order. Adorama could not fulfill the order as of course no funds were available.

    Had to Google "Rakuten contact number" to actually find a person to speak with. (no phone# on their website) On hold for 47 minutes (listening to 1 repeating bar of distorted music interrupted every 7seconds reminding me that I need to put an RMA number on package returns) finally got someone that, after explaining my situation, I was informed they had put a purchase authorization hold on the funds and that Adorama had cancelled the order. Got disconnected. Called back, another 20 minutes, re-explained my situation, the rep then tried to put me through to their cancellations department, no luck, then their accounting department, no luck.

    Finished with this colossal waste of time (all this to free up my own money mind you)

    Walked down to my bank (in my building), they cancelled the hold on the funds and I called Adorama to place the order directly, in less than 2 minutes I had completed the transaction.
    Thanks to Adorama, not so much to Rakuten, whom I will never use again.
     
  2. wt21

    wt21 SC Hall of Famer

    Aug 15, 2010
  3. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    Yikes. I've never even heard of this outfit. Thanks for the heads up.
     
  4. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    They are huge. They bought out Buy.com a few years ago, and then last year (I think) they changed the online shopping site to Rakuten.com. I don't think they really stock anything themselves, but are basically a marketplace for other vendors. Buy.com never had a great rep, but things seem to have deteriorated with the official change to Rakuten.com.
     
    • Like Like x 1
  5. serhan

    serhan SC All-Pro

    May 7, 2011
    NYC
    I used them as buy.com & Rakuten.com. Rakuten is Japanese Amazon equivalent which bought buy.com. A few months ago, I bought a google tablet directly from Rakuten, which was shipped in one day w/ free shipping. The tablet failed when it was opened. I called them back, they were very nice and quick to send me a free shipping return. I don't remember any problems w/ contacting except they don't reply e-mails right away which is similar to other companies. My experience was very positive, comparable to Adorama/B&H/Amazon. Maybe third party sale is problematic.
     
    • Like Like x 1
  6. theoldsmithy

    theoldsmithy SC Top Veteran

    823
    Jan 7, 2013
    Herefordshire, England
    Martin Connolly
    Also bought play.com in the UK recently and have bombarded me with emails ever since. Play used to be good for CDs and games but they are now trying to be a kind of Amazon Marketplace clone.