Fuji x10 repair, camera with fuji for a month already

Discussion in 'Fuji Forum' started by Wolf, May 9, 2012.

  1. Wolf

    Wolf SC Veteran

    Mar 4, 2012
    So I brought in my Fuji X10 for repair the 3rd of april , the shop confirms it was with Fuji (Belgium ?) the 5th of april.
    There was something broken with the turn on/off mechanism (the lens couldn't retract in the body completly anymore and thus not power off anymore unless battery was removed).

    Anyway, i'll go by the shop today once more to ask if they have any more info (though I only mailed with them monday) but I think it's unacceptle that my device has been gone for over a month.
    But the most annoying fact is that i'll be on holiday from next week thursday on (for two weeks), which means I can't take the X10 with me and also the fact that I won't be able to get it back before the 4th of june...

    I was really considering the X100 or X pro one day, but with a repair service like this...
    Or next time i'll buy online again instead of with a retail store (though the people at the store are very helpful and friendly), because it's cheaper and from what i read Fuji UK (buy at amazon) is a lot faster...
  2. Wolf

    Wolf SC Veteran

    Mar 4, 2012
    well small update, it's a bit as I thought
    I went to the shop this noon, they called Fuji (france) and they said they will fix it today as they were waiting for a spare part which they didn't have in stock and it had just arrived this morning...
    (true or not is the question)

    Anyway, the fuji should be in the shop by friday (monday the latest) normally
  3. Isoterica

    Isoterica SC Hall of Famer

    Dec 6, 2011
    Crossing my fingers for you that it is done in time.
  4. krugorg

    krugorg SC All-Pro

    Sep 26, 2011
    Minnesota USA
    Real Name:
    Kyle Krug
    I would hate being without a favorite camera for a month.... painful. Glad to hear that they are almost done, though!

    Maybe this is a justification to have two bodies? :biggrin: At least, I will try that excuse on my wife.
  5. bilzmale

    bilzmale Super Moderator Emeritus

    Jul 17, 2010
    Perth, Western Australia
    Real Name:
    Bill Shinnick
    Good luck for a speedy return and an enjoyable holiday.
  6. Wolf

    Wolf SC Veteran

    Mar 4, 2012
    I'll mainly use my Nex 5N, but i'll take my x10 as backup (you never know :wink:)
  7. thekeddi

    thekeddi SC Top Veteran

    Aug 15, 2011
    South Australia
    They should take a leaf from Apples book and just give you a new one on the spot. Their service is second to none.

    Hope you get it in time for your holiday. :)
  8. Wolf

    Wolf SC Veteran

    Mar 4, 2012
    Is apple service that good then ? ;-)