Grey point in some pictures of the Ricoh GRD IV

Discussion in 'Ricoh Forum' started by markus, Aug 30, 2013.

  1. markus

    markus New to SC

    3
    Aug 30, 2013
    Kiel
    Hello everyone,

    on the way back from my vacation I saw a grey point in some of my pictures made with the Ricoh GRD IV.
    Then, I made some random shots in the hope that at home the "internet" will help me :wink:
    I added them, the grey point I talk about is in the upper left of the pictures (first one not).
    Anyone knows what the problem is? I cleaned the lens but the problem still occurs.

    I know that the pictures are waste, I would delete them anyway. But I want to figure out if something is wrong with my camera because I never had such an issue before.

    Markus
     

    Attached Files:

  2. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    That is dust on the sensor. It will show up to best effect when your aperture is stopped down all the way. Set your aperture to it's smallest (f16...maybe, I don;t know the GRD IV) and then shoot a blank white wall. You will then see where the dust is on your sensor. But since it is not an interchangeable lens camera, there is no way for the user to clean the sensor. You may be able to send it in to Ricoh to be cleaned. Otherwise your choices are to shoot wide open or clone out the spots in post production.

    btw, dust on the lens never shows up in photos. dust on the sensor will.
     
    • Like Like x 1
  3. markus

    markus New to SC

    3
    Aug 30, 2013
    Kiel
    Well then I need to send the camera to Ricoh.

    Thank you for your quick answer! :)
     
  4. bartjeej

    bartjeej SC Hall of Famer

    Nov 12, 2010
    bart
    I've no idea if this is safe for the camera, but you could try putting a vacuum cleaner to the lens, and turning the camera on/off a couple of times... maybe someone else here will know whether or not that's a dangerous procedure?
     
  5. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    I have tried that. I can't recommend it. For me it did no harm, but it also didn't fix the problem. I'd be a little worried that it might do more harm than good. I'm sure Ricoh will charge a fair price and do a great job.
     
  6. markus

    markus New to SC

    3
    Aug 30, 2013
    Kiel
    Just want to share my experience with the Ricoh Service (in Germany):

    I sent the camera to the Ricoh Service on 27th September (friday). On monday I got a text message from Ricoh, which stated that the camera is on the way back. It arrived today, which was due my fault: I mixed up the digits of my postal code :rolleyes:
    The camera seems to be fine again, no grey points anymore on the pictures! They did a firmware update and cleaned the camera.

    To cut a long story short: Great service :smile:
     
    • Like Like x 2
  7. Armanius

    Armanius Bring Jack back!

    Jan 11, 2011
    Houston, Texas
    Jack
    Awesome Markus. Happy for you. Hope to see you around this forum. We need more GRD4 pics in the forum!
     
  8. Chrisnmn

    Chrisnmn SC Veteran

    405
    Jul 8, 2012
    Auckland, New Zealand
    Chris Leskovsek
    That is definitely dust on the sensor. Ive been getting a little worried that i dont have a UV filter like on my first GR which came from the factory with dust in the sensor. I was using this UV filter http://www.acmaxx.net/products_lens_armor.html and it worked great. But when i wanted to remove it i followed their instructions and got rid of the glue rim around the filter which i had to throw the filter away as i cant use it on the new GR that i got as a replacement (i got in touched with them, never heard back not even with a "sorry" or something). But their LCD screen instruction removal worked better and managed to re use it on my new GR. Im currently shooting without the filter and still no dust...knock on wood.

    So i do recommend their products not their customer service though.