I've been using the LR5 Beta and as much as I REALLY dislike the backwards crop tool, decided to upgrade from LR4. Went online and paid for the upgrade. Then I get a confirmation page that looks like this: now I'm fairly computer savvy but from looking at this, there are three lines, the first has my serial number and in the download column it says not applicable and in the other two rows (I have a MAC) there is a download however there is no serial number in those rows. So I call to get clarification, It seems initially I was routed to a person with an Indian accent, that took down all my information and instead of being able to simply clarify what I was supposed to do, she assigned me a case number, and put me in the queue for tier 2 support (unbelievable). Yes, I certainly could have clicked on the Mac download link to see what happened but I wanted to humor myself. I've been listening to hold music for... ready for this? Over an hour now! Ok, at one hour, 13 minutes the support representative comes on and wants to connect remotely to my laptop, I refuse explaining that I am on my downloads page and to please tell me if clicking on the bottom option will get me what I want. I finally drew the conclusion that all I needed to do, was down load the trial version and plug in my serial number. Easy peasy. (Then they wanted my email address to verify the account, I asked why? They responded, "It's just a procedure to verify the account" No. Done and done. This is almost laughable if it wasn't so sad. I'm not sure if this reflects more on my OCD, or tally this up to Adobe's sheer incompetence from web design all the way through to customer support. Unacceptable, a complete waste time and resources. How's your day?