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NX 300 shutter button issue

Discussion in 'Samsung NX Forum' started by Brian style, Mar 23, 2014.

  1. Brian style

    Brian style SC Regular

    127
    Jan 3, 2014
    I was out shooting with my NX300, everything performed normally, and then out of the blue, my shutter button stopped operating properly. Half pressing would not focus, full press would not take a picture. It lost nearly all functionality. I say nearly because the only way the shutter button worked at all was in waking the camera up from sleep: A full press of the shutter button would wake the camera up (but nothing more).
    If I'm reviewing a picture, or if I'm in the menu system, pressing the shutter will not send it back to shooting mode. So as of now I can only take a photo using the touchscreen's press to focus and shoot.

    Anyone else ever have this problem suddenly come up? I'm assuming I'll have to send it in to be repaired. One minute it was working fine and 2 mins later it wouldn't work anymore :(
     
  2. Matt Everglade

    Matt Everglade SC Regular

    110
    Mar 5, 2014
    Germany
  3. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    Sorry I don't have the camera, but is there a setting on the camera to choose between using the shutter release to shoot and using the touchscreen? Or are they both enabled all the time?
     
  4. qhs232

    qhs232 SC Regular

    196
    Oct 6, 2013
    Metro Detroit
    Gary
    Can't help, sorry, I haven't had the problem with the NX300 or NX20.
     
  5. Brian style

    Brian style SC Regular

    127
    Jan 3, 2014
    I checked for a setting that would affect shutter button operation but didn't find anything that affected the button. I can turn off focus and/or shutter release with the touch screen, but can not affect shutter button operation.

    I wasn't in the menu system at all between it working and not working. It worked for about 5 or 6 shots then I walked for a couple of minutes and when I tried to shoot again, it didn't work. Seems like some sort of connector inside came apart (weak solder maybe)?
     
  6. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    I'd either contact service dept or return it. I spent awhile looking at the online owners manual and saw nothing about being able to disable the shutter release button.
     
  7. Luckypenguin

    Luckypenguin SC Hall of Famer

    Dec 24, 2010
    Brisbane, Australia
    Nic
    No shutter button lockout option that I am aware of. Sounds like a fault, I'm afraid.
     
  8. Brian style

    Brian style SC Regular

    127
    Jan 3, 2014
    Just to update and close out this thread for future reference :) :

    Did have to send in the NX300 for service. It was only 4 months "old" so still under warranty. Samsung emailed the prepaid 1 day shipping labels. Printed off, stuck on a box, and dropped off at at UPS store. Took about 5 days from dropping it off to getting it back to my doorstep, so very impressed.
    They replaced the entire tip plate (brushed aluminum looking all classy). Shutter button working as it should again. The process was pretty painless and very quick.
     
    • Like Like x 1
  9. Declan79

    Declan79 SC Rookie

    14
    Jul 9, 2013
    Padang-Indonesia
    Ferry Dwijaya
    Haven't the same situation with mine, but yes the screen was problem several times... Took me 3 attempt to get things done in Samsung center.