Remind Me....

Discussion in 'The Watering Hole' started by Mal, Jun 6, 2012.

  1. Mal

    Mal SC Veteran

    Sep 23, 2010
    Liverpool / UK
    Why we buy camera gear from 'reputable' High St Retailers... Could it be for range, guarantees, and reliability... or could it be to just get ripped off !!!

    Jacobs Digital Photography & Video

    Bought a £500+ lens from Jacobs Cameras 2 weeks ago..... wasn't happy with the quality, so my wife took it back after 3 days (as I was working), under their 7 day no quibble money back guarantee. (as stated on their website).

    However, the manager refused to give her the cash back as stated, so my wife reluctantly accepted a Jacob's gift voucher to the value of the lens, as it was as good as money, knowing how often I'm in the shop...

    4 days later, I go in to get a different lens, only to be told by the same manager who gave my wife the voucher.... "Jacob's has gone into receiver-ship, and the administrator is not honouring gift vouchers"

  2. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Real Name:
    I would tell them that they ARE honouring gift vouchers or you'll take what is coming to you. That is BS.
    • Like Like x 1
  3. pdh

    pdh SC Legend

    Jan 2, 2011
    Mal they were not correct in insisting she take vouchers - under the Sale of Goods Act (never mind their own guarantee) if the quality was not good enough they should have refunded you.
    Unless this was only a small amount and you are happy to lose it, I'd get on to your local trading standards people immediately ... and keep records of everything said and done.

    you should be able to get your cash back, though their financial issue may cloud things a bit
    • Like Like x 2
  4. nikki

    nikki SC Top Veteran

    Sep 12, 2011
    Dublin ,Ireland
    That really is rotten ! - I would have kicked up such a fuss or asked for the original lens back and sell it on e bay ! - This happened me with a book voucher but it was only for €50 !:mad:
    • Like Like x 1
  5. BBW

    BBW Administrator Emeritus

    Jul 7, 2010
    betwixt and between
    Real Name:
    What a terrible thing, Mal. Please keep us posted.:eek: :mad::frown:
    • Like Like x 1