I purchased a new GRD IV and GV-2 viewfinder from an authorized Ricoh US retailer with whom I've always had positive experiences with. The GRD IV arrived today. As I unpacked the camera it was rather obvious to me that the camera body, battery and charger had been repacked at least once before. Further, there was no protective film on the LCD. Upon seeing all of this, my instinct was to check the battery charge level and, not surprisingly, the battery was fully charged. So, I repacked everything and moved on to unpack the GV-2 whereupon I found the coating on its front element to be badly smeared. Needless to say I will be returning both the camera and the viewfinder for replacement. Very disappointing since I'd hoped to be out shooting with my GRD. I am confident that the retailer will remedy the situation.