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Smugmug unhappiness

Discussion in 'The Watering Hole' started by wt21, Sep 13, 2013.

  1. wt21

    wt21 SC Hall of Famer

    Aug 15, 2010
    I tried out Smugmug, starting earlier in the year. Over the summer, they got really slow to process my photos, and I'd get pics stuck in processing. When I contacted their help desk, they told me it wasn't happening (even though it was right in front of me).

    I cancelled my pre-paid annual service today, and they will not give me a refund on the balance. It wasn't much money. I'm not even sure that's legal in terms of subscriptions, though likely I agreed to it in a click-through TOS.

    I would not recommend them.
     
    • Like Like x 5
  2. Luke

    Luke Super Moderator

    Nov 11, 2011
    Milwaukee, WI USA
    Luke
    them not giving you a pro-rated refund is awfully smug of them.
     
    • Like Like x 2
  3. pdh

    pdh SC Legend

    Jan 2, 2011
    I was going to say they're feeling smug, but you're feeling mugged ...
     
    • Like Like x 1
  4. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    I had Smugmug a few years ago, had some issues and they were non-responsive. I've been nomadic since then, settled a little with Flickr, but then the overhaul came and I blew out of there... right now I'm with Smugmug again on a per-month basis, not sure if I'll stay.
     
  5. kyteflyer

    kyteflyer ~@¿@~

    Jan 31, 2011
    Newcastle, Australia
    Sue
    There just doesnt seem to be anything decent anymore. I did like Zenfolio when I used it, but its isolating with no social aspects. I like the idea of ipernity but its too exy for someone lookng for free. flickr it is.
     
  6. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    I wound up shutting down my Smugmug account.

    They had trouble charging my CC - I don't know why, I copy/pasted the info from my account file. Tried "updating" my account with the same info, no joy. 2 emails to customer service - Smugmug calls 'em "heroes", lol - and got no response.

    After closing my account, I emailed them about my experience. Again, no response.

    So, 2 attempts with them, 5 years apart... unbelievably sh*tty service, given that they are a pricey operation and supposedly pride themselves on the customer experience.
     
  7. wt21

    wt21 SC Hall of Famer

    Aug 15, 2010
    I'm not missing them. Flickr is doing it for me at present.
     
  8. twokatmew

    twokatmew SC Regular

    123
    Aug 19, 2012
    Lansing, Michigan, US
    Margaret
    +1

    Sent from my SCH-I535 using Tapatalk
     
  9. Biro

    Biro SC All-Pro

    Aug 7, 2011
    Jersey Shore
    Steve
    I signed up at Flickr just so I could view the photos from people on this site and others. But I haven't posted anything there myself. Is Flickr the best from a selection of mediocre options right now? After Hurricane Sandy, I've thought more about using online storage to augment my own local hard drive storage and printed hard copies. But who is the best these days - or perhaps the least bad?
     
  10. Lightmancer

    Lightmancer Super Moderator

    Aug 13, 2011
    Sunny Frimley
    Bill Palmer
    Ipernity.

    Sent from another Galaxy
     
  11. Luckypenguin

    Luckypenguin SC Hall of Famer

    Dec 24, 2010
    Brisbane, Australia
    Nic
    You need to establish what you want from an image hosting site. Do you want it purely for storage/backup/organisation/presentation? Do you want to create a portfolio for professional purposes?

    For the first I'd see flickr as probably the best option particularly given their storage allowance. In terms of presentation of and viewing your own images there are many alternatives other than flickr's own layout which are provided by third party websites that access the flickr database like fluidr.com and flickriver.com. These alone plus the pain of shifting wouldn't have me looking elsewhere.

    For the second you'd probably best off looking elsewhere, and likely designing your own site.
     
    • Like Like x 2
  12. staticantics

    staticantics SC Regular

    136
    Oct 15, 2013
    Central California
    Chris
    I know there are some bad feelings around smugmug at the beginning of this post. I'll just be a bit contrarian and say I've had nothing but great experiences from smugmug and their services.

    Granted, I use smugmug for a slightly different purpose. I use it mainly for my off-site backup of vital photos. Virtually limitless storage and a redundant backup to my local backups. I don't use smugmug to do any sharing or selling, and I've always had responsive help (even if they weren't always able to solve the issue like staying up-to-date and supporting the latest adobe camera raw DNG versions.)

    Sorry you had a bad experience.
     
    • Like Like x 2
  13. Yeats

    Yeats SC All-Pro

    Jul 31, 2012
    New Jersey, USA
    Chris
    I'm not sure what I'll do - if anything. The social aspect of photo-sharing means absolutely zilch to me, and even hosting to display my photos doesn't mean much, as I seldom care if anyone bothers to look... /shrug

    Anyway, I just wanted to post a follow-up to my post from a month ago, and also to show that wt21 is not alone in his experiencing worse than poor customer service from SM.
     
  14. kyteflyer

    kyteflyer ~@¿@~

    Jan 31, 2011
    Newcastle, Australia
    Sue
    If you dont care about the social aspects, you could do worse than take a look at Zenfolio then. I found them very good, but I needed to go free.
     
  15. biglouis

    biglouis SC Veteran

    401
    Aug 4, 2013
    +2 for Flickr.

    It is obvious to me that photo editors are increasingly searching for content via Google and Flickr.

    LouisB